Frequently Asked Question

To reinstall an upgrade to version 6, you only need three things: the V6 upgrade program, your V6 licence and your V5 licence key. Make sure that you have no version of Family Historian installed on your PC (uninstall the trial, for example, if you installed that), then run the V6 upgrade program. This will detect that there is no version of Family Historian on your PC and will prompt you for your V5 key (to prove that you are a V5 licence owner), then for your V6 key. It will then do a full install of version 6.

If you buy an upgrade as a download, we recommend making a single backup copy of the upgrade program, in case you need to reinstall in the future.

To reinstall an upgrade to version 5, you also only need three things: the V5 upgrade program, your V5 licence and your V4 licence key. Make sure you have no version of Family Historian installed on your PC (uninstall the trial, if you installed that), then run the V5 upgrade program. This will detect there is no version installed and will prompt you for your V4 key, then your V5 key, before doing a full install of version 5.

To reinstall an upgrade to version 4 or earlier, you will need the original program you purchased, plus subsequent upgrades. For example, if you bought version 2 on CD, then an upgrade to version 3, then another upgrade to version 4, you will need to reinstall version 2, re-apply the upgrade to version 3, then re-apply the upgrade to version 4. There is no need to reapply any 'minor' upgrades (i.e. upgrades where the first digit of the version number does not change).