Frequently Asked Question

If you are installing the full version (not an upgrade version) from a CD, you should have a copy of your key printed on a piece of paper. If your key isn't being accepted, the most likely reason is that you have misread the key. Check it very carefully. Look in particular for the Gs and 6s, as these are sometimes confused with one another. Also, Us and Vs are sometimes confused with one another. If the key still doesn't work, contact Support and send them a copy of what you think the key is, so that they can check it for you.