Frequently Asked Question

If you bought the boxed version of Family Historian, you can't use your key to unlock the Download (trial) version. That doesn't work. You need to uninstall the Download version, and then install the boxed version from your CD. Installing and reinstalling does not affect any family trees you may have created. When you have finished installing, you will be able to carry on working on your family trees as before. After you have completed the install, you may wish to click 'Check for Updates' on the Help menu, to ensure you have all the latest updates.

If you bought an upgrade version, your key will also not unlock the Download version. You need to uninstall the Download version, and then install your upgrade. See the 'How can I reinstall an upgrade version?' FAQ.

Make sure that your key version matches the version you are trying to unlock. If you have a key for version 5, for example, you can't use this to unlock version 6.

If you bought a licence for the download version, you will have been sent your licence details in an email. You must enter both the licence name and the licence key exactly as shown in the email. We recommend that you copy and paste both of them to avoid risk of typing errors (press Ctrl-C to copy and Ctrl-V to paste).